Privacy Policy

Last updated: September 14, 2026

CryoGenesis Egg & Sperm Bank (“CryoGenesis,” “we,” “us,” or “our”), part of the Procreate Fertility Center Group, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to cryogenesisbank.com and the services offered through it.

CryoGenesis is a donor egg, sperm, and embryo bank. We are a donor tissue bank and are not a medical facility, clinical laboratory, or healthcare provider.

Who We Are

CryoGenesis Egg & Sperm Bank
700 Oak Grove Rd., Chesapeake, VA 23320, United States
Phone: (757) 734-5043
Email: contact@cryogenesisbank.com

Information We Collect

We collect information you provide directly and information collected automatically when you use our website:

  • Contact information — name, email address, phone number, and any details you submit through our forms.
  • Donor selection information — preferences and selections you make while browsing donor profiles.
  • Information related to your order — details needed to coordinate the shipment of donor materials to your fertility clinic.
  • Technical and usage data — IP address, browser type, device information, pages visited, and referring URLs, collected through cookies and similar technologies.

How We Use Your Information

  • To respond to your inquiries and provide the services you request.
  • To support donor selection and coordinate the shipment of donor materials to your chosen fertility clinic.
  • To communicate with you about your inquiries, donor selection, and order updates.
  • To operate, maintain, and improve our website and services.
  • To measure the performance of our marketing and advertising.
  • To comply with applicable legal and regulatory obligations.

Fertylink and Our Laboratory

Donor profiles, matching, and related communications are managed through Fertylink, a secure, encrypted, HIPAA-compliant platform designed specifically for third-party reproduction. Information handled through Fertylink is processed within that professional fertility network and used only for legitimate purposes.

Laboratory and screening services associated with our donor program are provided by our affiliated laboratory, IVF Virginia, which is registered with the U.S. Food and Drug Administration (FDA) and accredited by CLIA and the Joint Commission. CryoGenesis itself is a donor tissue bank and is not a laboratory or medical facility.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, understand how visitors use it, and measure our advertising. This includes services such as Google Analytics, Google Ads, and Google Tag Manager, which may collect information such as your IP address and browsing activity. You can control cookies through your browser settings; disabling them may affect how the site functions.

How We Share Information

We do not sell your personal information. We may share information only in these circumstances:

  • With the fertility clinic you choose, to coordinate shipment of donor materials.
  • With service providers who help us operate our website and services (for example, hosting, analytics, and secure platforms such as Fertylink), under confidentiality obligations.
  • With our affiliated laboratory in connection with our donor program.
  • When required by law, regulation, subpoena, or to protect rights, safety, and property.
  • In connection with a business transfer, such as a merger or acquisition, consistent with this Policy.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information. Information processed through Fertylink is protected by that platform’s encrypted, HIPAA-compliant systems. No method of transmission or storage is completely secure, but we work to protect your information at all times.

Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you, or opt out of marketing communications, by contacting us at contact@cryogenesisbank.com. We will respond consistent with applicable law.

Children’s Privacy

Our website and services are intended for individuals 18 years of age and older. We do not knowingly collect information from children.

Third-Party Links

Our website may link to third-party sites and platforms, including Fertylink. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

CryoGenesis Egg & Sperm Bank
700 Oak Grove Rd., Chesapeake, VA 23320
Phone: (757) 734-5043
Email: contact@cryogenesisbank.com